Understanding Services | NEWTIMES

Understanding Services

How to Find an IT Managed Services Provider

Research before choosing your IT managed services provider will help you make a smart decision, if only because there are numerous options out there and none are ever the same.

Below are considerations you should make when coming up with your final choice:

Experience

Your IT managed services provider will serve as your end-to-end solutions provider, so if they have insufficient knowledge and experience, there may be a disconnect between services you expect and services you actually get. If your industry has particular requirements, it is necessary to have an IT-IT-MSP that understands the importance of such to your business.

Qualified Staff

A good IT managed services provider will have enough qualified staff not just to maintain your current structure, but also to keep you thinking forward. We all know that an outsourced IT solutions provider, like an IT-MSP, has to attend to more than one client simultaneously. If they have very little people managing your current IT needs, how are they going to help you grow in the future?

Payment

The three most used payment types are alerting and monitoring only, pay per device, and pay per user.

>> Alerting and Monitoring

Here, the provider either does software updates and sends patches, or forwards the alert to an IT guy at your company who will take care of it. This service structure will not solve any issues at hand, but it is a solid and cheaper solution if you have your own IT team.

>> Per Device

This structure has customers paying by the total number of supported devices. This type of payment structure is often the most expensive and least preferred.

>> Per User

This is the most preferred pricing method nowadays primarily because of its flexibility. Each device of the user will be covered by the cost of the user himself. That is obviously very cost-effective.

Communication

Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. There are various types of clients, ranging from those who only want their issues resolved to those who would like to know how such issues were resolved step after step. Whether you fall in the middle or at either end of this spectrum, you have to know your communication options with the IT managed services provider you have selected.

Trust

Choosing an IT-MSP should be viewed as entering into a partnership with the company or even hiring someone to join your internal team. The goal is to be able to trust them. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.


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